Office Information

• CONTACT US AND DIRECTIONS

OTHER WAYS TO CONTACT

• Patients may also contact the office via the Patient Portal for appointments, prescription refills and general questions. Responses will be received the next business day.
• SKIN Specialists initiated teleHealth services to ensure that dermatologic care is provided to established patients whenever possible within the safety of their own homes. Our providers will interact with patients remotely to address select problem-focused skin concerns.
• Please transmit any Protected Health Information via our Patient Portal

BY APPOINTMENT ONLY - SCHEDULING

We try our best to stay on schedule to minimize your office wait time. Because SKIN Specialists provides many types of services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.

• Please call us at:

               - Washington Ave Office (518) 452-1928  

               - Executive Park Office (518) 452-1928

               with any questions or to schedule an appointment

• Strictly NO visitors without an appointment
• We require 24 hours notice to cancel an appointment

FOR ESTABLISHED PATIENTS: Every attempt will be made to see you that day if you have pain or experience an emergency.

FOR NEW PATIENTS: We will do our best to accommodate you as soon as possible but also maintain a waiting list that allows us to offer more immediate substitute appointments whenever a cancellation occurs.

COSMETIC & ESTHETIC APPOINTMENTS (Executive Park Only)

A deposit will be taken for all Cosmetic/Esthetic services at time of scheduling.

ARRIVAL

• Please arrive 15 minutes before your scheduled appointment.
• Upon arrival please go to the front desk
• Please notify us upon arrival if you have had any changes in your address or insurance coverage
• We will collect your copay at time of check-out

LATE, RESCHEDULE OR CANCELLATION

• If you are late for your appointment, we may need to reschedule the appointment.
• If you need to cancel or reschedule your appointment, call our office as soon as possible at the Executive Park Office (518) 452-1928
• We require 24 hours notice to cancel an appointment.

NO SHOW FOR APPOINTMENTS

We do ask that our patients contact our office if they are unable to make their scheduled appointment so that we may open that time for another patient.

FOR ESTABLISHED PATIENTS: If you have missed three appointments and did not call to cancel these appointments in advance, we cannot schedule another appointment for you. Please call the office to make arrangements for alternate dermatology care.

FOR NEW PATIENTS: If you have missed two initial appointments and do not call to cancel these appointments in advance, we cannot schedule another appointment for you.

COSMETIC & ESTHETIC NO SHOW APPOINTMENTS: If patient fails to show up for their appointment without contacting our office within 24 hours of the scheduled appointment, the deposit given at initial scheduling will be forfeited.

If patient fails to show up for their complementary service, the service will be forfeited.

INSURANCE INFORMATION

SKIN Specialists makes every effort to provide you with the finest care and the most convenient financial options. To accomplish this, we work together with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please ask our staff. They are well informed and up to date and can be reached by phone at:

• Washington Ave Office (518) 452-1928 
• Executive Park Office (518) 452-1928

Please bring your insurance information and any referrals required by your insurance at the time of your appointment so that we can expedite reimbursement. If you do not have this information, we will reschedule your appointment to a time when the information is available, which avoids the need for full payment at the time of service.

SKIN Specialists is not responsible for obtaining your referral(s) from your doctor(s). If there is a question regarding a referral, please ask us about it when you make your appointment or at the time you arrive.

We will make a copy of your insurance card(s) when you arrive in the office. If you do not present your insurance card(s) at the time of your visit, or if your treatment with us in not covered under your insurance plan, you will be required to pay for your office visit at the time of service. We accept Visa, Discover, American Express, and Mastercard. 

Copay are expected to be paid at the time of your appointment. If your insurance plan has a deductible a deposit of $500 will be required at the time of your visit. After the Insurance plan is billed and paid their payment if any part of your deposit remains a refund will be issued. If your Insurance plan has a co-insurance a deposit of $200 will be required at the time of your visit. After the Insurance plan is billed and paid their payment if any part of your deposit remains a refund will be issued.  

Our staff has been trained to understand many insurance company policies, but they DO NOT have all the answers about your specific benefits. Please contact your insurance company for specific questions about coverage.

BILLING

We deliver the finest care at the most reasonable cost to our patients; therefore, payment is due at the time service is rendered. If you have questions regarding your account, please contact us at:

       - Washington Ave Office (518) 452-1928

       - Executive Park Office (518) 452-1928

Many times, a simple telephone call will clear any misunderstandings. We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.

PAYMENT, COPAY, DEPOSITS AND FEES

We accept American Express, Discover, MasterCard, VISA, bank checks, and cash.

Financing is also available for qualified applicants through CareCredit, which offers special financing and low monthly payment options with no-pre-payment penalties for cosmetic and esthetic services greater than $200

Copays are due at the time of service. A $10 surcharge will be added if your copay is not paid at that time.

A deposit will be taken for Cosmetic/Esthetic services at the time of the appointments. This deposit will be forfeited for any No-Show appointment.

PAST DUE BALANCES

If your account balance becomes past due, appropriate action will be taken to collect the amount due. If you have issues that prevent you from paying the full balance due, please contact our billing staff  so that we can help you find a solution. 

The fee for each check returned for insufficient funds is $25. This fee will be automatically charged to your account when your check is returned by the bank.

PRESCRIPTION REFILLS

Prescription refills maybe requested by calling our office at:

       - Washington Ave Office (518) 452-1928              

       - Executive Park Office (518) 452-1928

       - or through the Patient Portal

Prescriptions will be called in to your pharmacy within 24 hours. However, since your chart must be reviewed prior to call in, renewals will not be made to pharmacies after hours or on weekends.

If it has been more than a year since you were last seen in our office, you will need to call our offices to schedule an appointment.

MILITARY DISCOUNT

As thanks to military members and family members for their daily sacrifices to secure our freedom, SKIN Specialists honored to offer a 20% discount on cosmetic/esthetic services and retail products. Please present a valid United States Uniformed Services Identification and Privilege Card; Active or Reserve Duty Card; or identification such as a VA health care card, VA issued ID Card, state driver’s license with a veteran’s designation, a Veterans Organization Card or discharge paperwork. This offer is valid anytime and may not be combined with other offers. The discount does not apply to gift certificate purchases.

NONDISCRIMINATION POLICIES
Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination is Against the Law

Skin Specialists of the Capital Region, PLLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Skin Specialists of the Capital Region, PLLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Skin Specialists of the Capital Region, PLLC provides:
 - Free aids and services to people with disabilities to communicate effectively with us, such as:
 - Qualified sign language interpreters
 - Written information in other formats (large print, audio, accessible electronic formats, other formats)
 - Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages

If you need these services, please see a receptionist. If you believe that the receptionist has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Christy Arsenault, Practice Manager, 264 Washington Ave Ext, Suite 201, Albany, NY 12203, 518-452-1928 Ext 136, carsenault@skinspecialistscr.com. You can file a grievance in person or by mail, fax  518-482-1348 , or email. If you need help filing a grievance, Christy Arsenault, Practice Manager is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html 

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REVISION DATE 7/2022